Managed Support

WooServers™ Semi-Managed Service

All our servers come semi-managed by default.

Our definiton of semi-managed support includes the following:

• Redundant power backup
• Automated generator system
• 99.95% uptime guarantee
• Dedicated switch port
• Full root access
• Free Netscreen DoS protection
• Free reboot ticket submission
• Free dedicated server warranty
• Free standard management
• Free network support
• 24x7x365 technical support & network monitoring
• Failed hardware replacement
• rDNS, Forward DNS
• Support for Control Panels: cPanel, Plesk, DirectAdmin
• Performance of basic and not time consuming tasks, including Apache and Java issues
  (if you would like to discuss specific requirements please contact us in advance by creating a support ticket via Help Desk )

WooServers™ Managed Service

For just $19.99 per month if you have a dedicated server with us or for $9.99 in case of a VPS we will also add:

• 24/7 Advanced Service Monitoring
• Pro-active approach if issues are identified by our team
• Support for IMAP, POP, SMTP, Exchange
• Advanced Support for Apache
• Support for MySQL
• Advanced Support for Java: JSP, Tomcat
• csf and BFD Installation
• CHKROOTKIT + RKHUNTER Package
• Zend | Ioncube | eAccelerator Installation
• Sysctl.conf Hardening
• Mod_evasive and mod_security
• Secure named.conf
• Support for other software/programs (to be agreed in advance)
• Assistance with other common issues (to be agreed in advance)